We accept ShopPay, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal.

Once your order has been placed, it immediately starts going through our fulfillment process. Therefore, unfortunately, once your order has been placed, we’re unable to change any items you’ve ordered, this includes the quantity, size and/or color. We’re also not able to change the address once the order has been placed.

Once your order has been placed, it immediately starts going through our fulfillment process. To have fast fulfilment turnaround times, we cannot cancel or recall an order once it has been placed.

Please contact us if you have any issues with your order.

Your order may have been canceled for a number of reasons. If your order (or part of your order) is canceled, the relevant funds will be refunded to the payment method used on the order. This will be completed within 14 days.

If you still have questions about your order cancelation, we recommend you get in touch with our customer care team by filling out the contact form here.

At the moment, we don't have Gift Cards available for purchase.

As soon as your order has been shipped, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 

*Please note, tracking may take around 24-48 hours to update after dispatch

We are committed to ship orders the next business day, so once an order has been processed we cannot gaurantee change of addresses.

If the tracking number says it has been delivered, double check with all family members and/or neighbours that could possibly have picked it up. If the order is still not found please contact Australia Post or DHL Express who can help to track down the order. If they can't find the order please contact us immediately so we can begin working with Australia Post or DHL Express to resolve the issue.

Please refer to our Shipping & Delivery Page for complete details for Australia and International shipping.

You will receive an email with the tracking number as soon as it is shipped and you can track your delivery progress there.  Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.

We do ship to PO boxes.

We ship all Australia orders with Australia Post and international orders with DHL Express. Please note, your shipment does not require a signature on delivery.

Some international orders may have additional customs and import fees upon delivery. These are to be paid by you to the Courier. 

If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result of this occurrence. If you're unsure on whether you'll be subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.